Refund Policy

1. Eligibility for Refunds

We offer refunds for customers who are not satisfied with our photo restoration service. To be eligible for a refund, you must:

• Submit your request within 14 days of your purchase
• Have used less than 10% of your purchased credits

2. Refund Process

To request a refund, please follow these steps:

• Send an email to [email protected] with the subject line "Refund Request"
• Include your full name
• Include the email address associated with your account
• Include your order ID or transaction number
• Include the date of your purchase
• Provide a brief explanation of why you're requesting a refund
• Our customer service team will review your request and respond within 2 business days
• If your refund is approved, we will process it within 5-10 business days

3. Refund Timeframe

Once we approve your refund, it will be processed within 5-10 business days. The time it takes for the refund to appear in your account may vary depending on your payment method and financial institution.

4. Non-Refundable Items

Please note that the following are non-refundable:

• Credits that have been used
• Special promotional or discounted purchases
• Purchases made more than 30 days ago

5. Exceptions

We reserve the right to decline refund requests in cases of:

• Suspected fraud or abuse of our services
• Violation of our Terms of Service
• Multiple refund requests from the same user

6. Contact Us

If you have any questions about our Refund Policy, please contact us:

7. Changes to this Refund Policy

We reserve the right to modify this refund policy at any time. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated.